I feel I got burned on Royal flush bonus carbon

[truwu]

Any info or advice would be greatly appreciated. During a cash game on carbon last night I hit a royal flush on a .50/$1 table. I was dealt KQ spades. I called a $5 raise. Flop was Js 10s 5h check check. Turn 2d other player bet $9.50 I called with numerous outs. River As ROYAL! He bet $12 so I raised to $24 and he folded and I showed my winning Royal Flush. So I also assumed I would recieve Carbons royal flush bonus of 100xBB which would have been $100. But this morning I recieved an email from them saying I dont qualify since all other players in hand folded. WTF?!?! Heres there qualifications................

Royal Flush Bonus Qualification:
Only available for real money Texas Hold'em ring games (not tournament hands)
Both Hole Cards must be used
Player must win hand / pot with the Royal Flush (no rabbit hunts)
Must be submitted within 48 hours from hand completion
If the Royal Flush comes down on a Deal It Twice table only the FIRST dealt turn and river qualify for the bonus.

Now maybe its just me but I assumed that since I had both whole cards and the whole board was out that I qualified as I did shoiw my hand after he folded to my reraise. It says "player must win hand/pot with the royal flush (no rabbit hunts)" Now I did win hand and i did win pot and I did not rabbit hunt the entire board was in play. But they say that since others folded even though I showed after he folded I do not qualify. SO PISSED!!!! IT DOESNT SAY PLAYER MUST SHOWDOWN WITH OTHER PLAYER!!! If I knew this would happen I would have just called his $12 bet after river and gotten the bonus,but i didnt know that had to happen. I was hoping the with the big bet of his he had hit a huge hand as well and would reraise me and i would have been golden!! So basically they are telling me not to reraise there and try to maximize my winning hand?!?!?! ARE YOU ****** KIDDING ME!!!!! i AM SO ******* MAD RIGHT NOW. I told them that my entire $700 would be coming off of their site. I am also a level earth player so Ive been there a while and have spent my fair share of money there. This just really really ERKS ME! If u ask me they should reword there qualifications. Sorry for the language NDN im just really tilted right now. I would appreciate your info NDN on this matter if you dont mind. I wrote them 2 very angry emails this morning and have not recieved a response yet. If I am wrong here please tell me that,but i think i deserve that $100 bonus. **** carbon!

[truwu]

And also in their email to me Carbon wrote this in addition.......
"Player must win hand/pot (no rabbit hunts)"
I DIDNT ******* RABBIT HUNT!!!!!!!!!!!!!
I WON HAND....I WON POT!!!!

[Marakesh]

sorry but the other player folded before a showdown and I think it has to go all the way to a showdown.
you said he folded when you raised his $12 bet to $24 after river but BEFORE a showdown,
so no bonus
Next time just call and you will win the bonus

[TerpZone]

sorry but the other player folded before a showdown and I think it has to go all the way to a showdown.
you said he folded when you raised his $12 bet to $24 after river but BEFORE a showdown,
so no bonus
Next time just call and you will win the bonus

The rules don't state that it must go to showdown. He met the req. of winning the hand with a royal flush on the board using his hole cards.

I'd definitely follow through on the threat to pull my money if they don't pay up.

[Stoneydc04]

I doubt you see anything from this besides a headache. A winning hand to them would probably be a "complete" hand. Complete hand meaning that at least two players show both of their cards after the river to declare the outright winner, think about it, makes sense.

[TerpZone]

I doubt you see anything from this besides a headache. A winning hand to them would probably be a "complete" hand. Complete hand meaning that at least two players show both of their cards after the river to declare the outright winner, think about it, makes sense.

Doesn't make sense at all to force a player to avoid maximum value from a hand.

[eejit101]

On every other site it has to go to showdown

[GloBug]

it has to go all the way down till the end. terp u always want to pull ur money out when something happens. the rules state it perfectly. sometimes u should just call and think that u will make more money by getting the bonus. i have gotten the bonus 2 times on carbon so i know the rules. now what really would have sucked is that person had quad 7's or higher and u beat them and u werent playing at a bad beat table. now that wouyld really really suck.

[truwu]

sorry but the other player folded before a showdown and I think it has to go all the way to a showdown.
you said he folded when you raised his $12 bet to $24 after river but BEFORE a showdown,
so no bonus
Next time just call and you will win the bonus

I understand that,but it doesnt say "must go to showdown" thats my only problem. If I had known that i would have just called his $12 bet and not reraised to get the bonus. And honestly with his big bet after turn and after river i assumed he had a monster hand and that I was gonna get nicely paid off. So basically what it comes down to is.......I have the monster of all hands but due to the bonus I cant reraise and maximize my payoff cuz if he folds i dont recieve boinus. Stupid if u ask me

[truwu]

Doesn't make sense at all to force a player to avoid maximum value from a hand.

THANX TERP. Thats exactly what im getting at. They are saying dont play poker,dont get the max value you can outta the BEST POSSIBLE HAND!

[truwu]

it has to go all the way down till the end. terp u always want to pull ur money out when something happens. the rules state it perfectly. sometimes u should just call and think that u will make more money by getting the bonus. i have gotten the bonus 2 times on carbon so i know the rules. now what really would have sucked is that person had quad 7's or higher and u beat them and u werent playing at a bad beat table. now that wouyld really really suck.

I dont see where it clearly states that in the requirements. I held 2 whole cards,the whole board was out,i did not rabbit, i showed winning ahnd and won pot! I will withdrawl my total balance from carbon if they dont straighten thiis up. I withdrewl $400 the other day which is still pending and im gonna have them take out my other $300 and they better ****ing hope they dont charge me twice for withdrawling.

[truwu]

On every other site it has to go to showdown

Well then it should say that in the requirements and if u ask me it does not clearly state that. Will anyone besides Terp back me up here?? lol

[GloBug]

it has nothing to do with backing. i can tell that this is the 1st time u hit a royal flush. is that correct. well for anysite it has to go to a showdown. even if u didnt rabbit the hand still wasnt complete. i mean u won a uncomplete hand. the guy never called ur reraise so that makes it incomplete. u won against no one if u think about it. i cant support a no win situation. as for u threatening carbon good luck u wont get anywhere with them. maybe they will shoot u a $11 tourney credit. thats about it. if u had thousands in the acct and where a major rake contributor then u will get somewhere. trust me. been there done that.

[klinkman]

I read the terms of the promotion, and they do NOT say that the hand must go to showdown. It doesnt matter since carbon/pdc support is the absolute worst on the entire net. I'm serious when I say I have no idea why anyone would play there.

[truwu]

it has nothing to do with backing. i can tell that this is the 1st time u hit a royal flush. is that correct. well for anysite it has to go to a showdown. even if u didnt rabbit the hand still wasnt complete. i mean u won a uncomplete hand. the guy never called ur reraise so that makes it incomplete. u won against no one if u think about it. i cant support a no win situation. as for u threatening carbon good luck u wont get anywhere with them. maybe they will shoot u a $11 tourney credit. thats about it. if u had thousands in the acct and where a major rake contributor then u will get somewhere. trust me. been there done that.

I understand your point Glo. Yes I have hit royal flush b4 but in tourneys as tourneys make up 75% of my game play,never on a cash table. But once again my only beef is in my opinion it does not say "must showdown with another player" so they need to reword their requirements to be understood better.

[truwu]

I read the terms of the promotion, and they do NOT say that the hand must go to showdown. It doesnt matter since carbon/pdc support is the absolute worst on the entire net. I'm serious when I say I have no idea why anyone would play there.

Thank you Klinkman. Thats all im getting at,is that the terms are misleading and worded wrong. Im currently up to 6 emails with carbon with still only 1 response,still waitin for my withdrawl from tuesday to be processed as well. Bastards!

[markjfixit]

I am no expert on there policy but it sure sounds like you got hosed on the deal,, sorry man that sucks.

[Marakesh]

I'm sorry but it's like Eejit stated,the hand is not a complete one unless two or more players show their cards to decide which one is the winner.That is a complete hand,if the other player folds before that happens you automatically win by default.That is not a complete hand,and even if you show your cards after that it doesn't matter because you won by default (the other player folded)which ended the hand before it was completed.
I really feel sorry for you and wish that you could have gotten the Royal Flush Bonus,but I think you can argue till the end of time with Carbon Poker and it won't do you any good.
I know it doesn't happen that often but next time I don't think you will raise and it will go to a showdown . THEN you will win the hand and bonus.

[TerpZone]

You guys are missing the point.

He did EVERYTHING that is stated in the rules. I know most sites state that you must win the hand in showdown, but the rules for this particular promotion DO not say he must win a showdown. They say he must win a hand with a royal with 2 hole cards and the rest on the board. He did that. He met the requirements for the promotion, and now they are ignoring payment based on him not meeting a requirement that was NEVER stated.

It's bait and switch and completely dishonest.

[klinkman]

You guys are missing the point.

He did EVERYTHING that is stated in the rules. I know most sites state that you must win the hand in showdown, but the rules for this particular promotion DO not say he must win a showdown. They say he must win a hand with a royal with 2 hole cards and the rest on the board. He did that. He met the requirements for the promotion, and now they are ignoring payment based on him not meeting a requirement that was NEVER stated.

It's bait and switch and completely dishonest.

Indeed, they say that the player must win the hand and pot, and no rabbit hunts. The player did win the hand, and showed his royal to the table.

Every other site that runs a similar promotion has spelled out very specifically in the terms "The hand must go to showdown in order for the jackpot to be paid", but all pdc/carbon says is that "Player must win hand/pot".

Like I have said, carbon/pdc is the absolute most terrible on the internet, and no one should play there because of that fact alone.

[truwu]

I appreciate all the post guys. And Terp is stating my point exactly,they need to revise the wording. I just got back from a 4 day trip to NY so havent been online since last thursday. My last response from Carbon support was "we will pass your emails on to our superiors and you will recieve a response back"....well here it is 5 days later and nada. Figures. I will update any info i get from them concerning this.

[nodepositneeded]

I appreciate all the post guys. And Terp is stating my point exactly,they need to revise the wording. I just got back from a 4 day trip to NY so havent been online since last thursday. My last response from Carbon support was "we will pass your emails on to our superiors and you will recieve a response back"....well here it is 5 days later and nada. Figures. I will update any info i get from them concerning this.

I did send them an email about this a few days ago and I am also waiting to hear back from them. I'll be sure to send you a private message after I hear back.

[truwu]

Thanx NDN,appreciate lookininto it for me. I wrote them a very entailed email this morning,including how its not even about the money anymore but the principle. I just want them to say yes sir,your right sir,SORRY lol. And that this wont happen to anyone again,if they revise their "requirements. They have gotten backi to be saying that they were forwarding my messages to the "relevant department" and they will respond to me,should i hold my breathe???

[truwu]

Well I finally recieved an email from a carbon manager and he must be high or something because he is stating the "bad beat jacpot requirements" and not the "royal flush bonus requirements" however in the bad beat jackpot requirement it is clearly stated,but thats not what im trying to get. I wrote them back nd basically told them to get their heads outta their asses!! heres the email..........

Reference number: LTK6150788450X Please use this ticket number in any correspondence with us.
Subject: Royal Flush Bonus
Hi Ron,

The complete terms and conditions for the Bad Beat Jackpot are displayed on the Carbonpoker website but I will repeat them here for you:

Bad Beat Jackpot at CarbonPoker.com - CarbonPoker

Requirements
Bad Beat Jackpot requirements:

The losing hand must be at least a Four of a Kind 7's
The winning hand must be at least a Four of a Kind 8's
Both the winning and losing hands must include both hole cards.
At least four players must be dealt in at the start of the hand
The hand must have generated jackpot rake (ie. $0.50)
Two or more players must be active at the end of the hand, and it must go to showdown.
CarbonPoker does not tolerate collusion. All players must act independently and not reveal their hands to other players, nor tell them how to act. Failure to adhere to this requirement will result in automatic disqualification from the Bad Beat Jackpot.
Players sitting out at the Bad Beat Jackpot tables are not eligible for the Bad Beat Jackpot.
Should two qualifying jackpot hands hit at precisely the same time, the jackpot will be awarded to the hand that began first according to CarbonPoker's server time. The second of the qualifying bad beat hands would be eligible for the reseeded Bad Beat Jackpot.
If there are two or more hands that qualify for the jackpot within one hand, then the two highest hands will be considered for the jackpot, with the highest hand being the winning hand and the second highest hand winning the bad beat.
The important part to take note of as it is relevant to why your hand did not qualify, is the requirement: "Two or more players must be active at the end of the hand, and it must go to showdown".

In the hand that you provided, your opponent folded on the river so the hand did not go to showdown and this is the reason that you did not qualify for this bonus.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Manager James
Customer Support Representative

[truwu]

Subject: Royal Flush Bonus
Hi Ron,

The complete terms and conditions for the Bad Beat Jackpot are displayed on the Carbonpoker website but I will repeat them here for you:


WHERE DO THEY FIND THESE MORONS?!?! Its nice that I finally heard from a "manager" but the dudes not even on the same damn bonus info!?!? "I WILL REPEAT THEM FOR YOU"...Well excuse me buddy,I must be inconviencing him. ****ING IDIOTS!