I feel I got burned on Royal flush bonus carbon

[truwu]

Well I finally recieved an email from a carbon manager and he must be high or something because he is stating the "bad beat jacpot requirements" and not the "royal flush bonus requirements" however in the bad beat jackpot requirement it is clearly stated,but thats not what im trying to get. I wrote them back nd basically told them to get their heads outta their asses!! heres the email..........

Reference number: LTK6150788450X Please use this ticket number in any correspondence with us.
Subject: Royal Flush Bonus
Hi Ron,

The complete terms and conditions for the Bad Beat Jackpot are displayed on the Carbonpoker website but I will repeat them here for you:

Bad Beat Jackpot at CarbonPoker.com - CarbonPoker

Requirements
Bad Beat Jackpot requirements:

The losing hand must be at least a Four of a Kind 7's
The winning hand must be at least a Four of a Kind 8's
Both the winning and losing hands must include both hole cards.
At least four players must be dealt in at the start of the hand
The hand must have generated jackpot rake (ie. $0.50)
Two or more players must be active at the end of the hand, and it must go to showdown.
CarbonPoker does not tolerate collusion. All players must act independently and not reveal their hands to other players, nor tell them how to act. Failure to adhere to this requirement will result in automatic disqualification from the Bad Beat Jackpot.
Players sitting out at the Bad Beat Jackpot tables are not eligible for the Bad Beat Jackpot.
Should two qualifying jackpot hands hit at precisely the same time, the jackpot will be awarded to the hand that began first according to CarbonPoker's server time. The second of the qualifying bad beat hands would be eligible for the reseeded Bad Beat Jackpot.
If there are two or more hands that qualify for the jackpot within one hand, then the two highest hands will be considered for the jackpot, with the highest hand being the winning hand and the second highest hand winning the bad beat.
The important part to take note of as it is relevant to why your hand did not qualify, is the requirement: "Two or more players must be active at the end of the hand, and it must go to showdown".

In the hand that you provided, your opponent folded on the river so the hand did not go to showdown and this is the reason that you did not qualify for this bonus.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Manager James
Customer Support Representative

[truwu]

Subject: Royal Flush Bonus
Hi Ron,

The complete terms and conditions for the Bad Beat Jackpot are displayed on the Carbonpoker website but I will repeat them here for you:


WHERE DO THEY FIND THESE MORONS?!?! Its nice that I finally heard from a "manager" but the dudes not even on the same damn bonus info!?!? "I WILL REPEAT THEM FOR YOU"...Well excuse me buddy,I must be inconviencing him. ****ING IDIOTS!

[truwu]

The important part to take note of as it is relevant to why your hand did not qualify, is the requirement: "Two or more players must be active at the end of the hand, and it must go to showdown".

In the hand that you provided, your opponent folded on the river so the hand did not go to showdown and this is the reason that you did not qualify for this bonus.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Manager James
Customer Support Representative
__________________

I understand that but ONCE again those are rules for the BAD BEAT JACKPOT...NOT THE ROYAL FLUSH BONUS!!! If it stated that for the royal flush bonus we wouldnt be having this problem in the first place!! sorry guys this still has me heated...im suirprised they havent tried shutting me up with some cheesy $5 entry coupon or something by now. Once I recieve my check in the mail I will be closing my carbon account.

[TerpZone]

I'd be done with them for sure by now.

[klinkman]

The important part to take note of as it is relevant to why your hand did not qualify, is the requirement: "Two or more players must be active at the end of the hand, and it must go to showdown".

In the hand that you provided, your opponent folded on the river so the hand did not go to showdown and this is the reason that you did not qualify for this bonus.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Manager James
Customer Support Representative
__________________

I understand that but ONCE again those are rules for the BAD BEAT JACKPOT...NOT THE ROYAL FLUSH BONUS!!! If it stated that for the royal flush bonus we wouldnt be having this problem in the first place!! sorry guys this still has me heated...im suirprised they havent tried shutting me up with some cheesy $5 entry coupon or something by now. Once I recieve my check in the mail I will be closing my carbon account.

Exactly, nowhere in the terms of the Royal Flush Promotion did they say that. Had they, we would never have had this discussion, and they would be competely in the right in your case. But they did NOT say that in the terms.

This type of customer service is not new to merge gaming. Please, please heed this as a warning.

[truwu]

Thanks again guys. Im glad to see someone understands my viewpoint and where im coming from since obviously merge doesnt

[ffcowboy76]

Wow. You didn't get burned, cheated, or otherwise screwed. It says you must have the winning hand, which means a showdown to most of the poker world, especially when looking for bonuses. Had you thought about it and just smooth called you pick up an extra $100, but you got GREEDY. I'm sorry you didn't get your bonus, but I don't see them paying you anything. They really don't care if 1 player quits over a deal because it doesn't cost them much, unless you put in HUGE volume.

Just my thoughts, good luck trying to get anything from them.

[truwu]

Well after a week and 20+ emails.....FINALLY SUCCESS!!! I have just recieved my $100 royal flush bonus and they gave me a $109 entry coupon to the 50k guarantee for my troubles!! I will next post my final email to them tonight followed by there final response.....tell me if you think they are honestly admitting they are wrong or if you think they were trying to shut me up.....you be the judge.....Thanks guys for givng me the encouragement to keep at this with them.......

[truwu]

Subject:
Re: Royal Flush Bonus (LTK6150788450X)
body>

ROYAL FLUSH BONUS!! NOT BAD BEAT JACKPOT BONUS! WHY!? why!? why?!?!
This will be my last email to you guys in regards to this. Unless this is takin care of within 24 hours I would like to close my Carbon account and will take my money to either cake network or fulltilt,which will include me postin this whole incident on multiple forums rather than just the one I belong to as of now to show everyone how youtreat your customers. GOOD DAY!


Reference number: LTK6150788450X Please use this ticket number in any correspondence with us.
Subject: Royal Flush Bonus
Hi Ron,

I'm sorry. That was my mistake entirely. I was looking into a similar issue with the bad beat jackpot at the same time and got my emails mixed up.

The hand you have provided is entirely eligible for the royal flush bonus and seeing as this was a week ago, I have credited your account directly with the royal flush bonus amount.

As compensation for the confusion caused by my previous response and support's initial incorrect assessment of the hand provided, I have issued a coupon for the Sunday 50K guaranteed tournament to your account. I hope you can accept that this was an honest mistake on my part and I also wish you good luck at the tables.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Manager James
Customer Support Representative

[0maxpower0]

Two or more players must be active at the end of the hand, and it must go to showdown.


doesnt that say it all?? I dont know if they added that right at the end or something.... but there it is, right??

-0max

[0maxpower0]

wow, probably shoulda read the rest.... ya know, i heard, what i thought to be the stupidest thing ever a few days ago... it was "you ask nice, you ask twice" But man.... I guess its true. You send them an email, politely worded, and you get nothing. You send them an agressive ultimatum of an email, and they go outta their way to help you....

Nice guys finish last??


-0max

[truwu]

wow, probably shoulda read the rest.... ya know, i heard, what i thought to be the stupidest thing ever a few days ago... it was "you ask nice, you ask twice" But man.... I guess its true. You send them an email, politely worded, and you get nothing. You send them an agressive ultimatum of an email, and they go outta their way to help you....

Nice guys finish last??


-0max

Ya Im not sure if it was my constant emails and arguing with them or if they finally admitted they were wrong in their wiording....either way im satsified