I feel I got burned on Royal flush bonus carbon

[klinkman]

The important part to take note of as it is relevant to why your hand did not qualify, is the requirement: "Two or more players must be active at the end of the hand, and it must go to showdown".

In the hand that you provided, your opponent folded on the river so the hand did not go to showdown and this is the reason that you did not qualify for this bonus.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Manager James
Customer Support Representative
__________________

I understand that but ONCE again those are rules for the BAD BEAT JACKPOT...NOT THE ROYAL FLUSH BONUS!!! If it stated that for the royal flush bonus we wouldnt be having this problem in the first place!! sorry guys this still has me heated...im suirprised they havent tried shutting me up with some cheesy $5 entry coupon or something by now. Once I recieve my check in the mail I will be closing my carbon account.

Exactly, nowhere in the terms of the Royal Flush Promotion did they say that. Had they, we would never have had this discussion, and they would be competely in the right in your case. But they did NOT say that in the terms.

This type of customer service is not new to merge gaming. Please, please heed this as a warning.

[truwu]

Thanks again guys. Im glad to see someone understands my viewpoint and where im coming from since obviously merge doesnt

[ffcowboy76]

Wow. You didn't get burned, cheated, or otherwise screwed. It says you must have the winning hand, which means a showdown to most of the poker world, especially when looking for bonuses. Had you thought about it and just smooth called you pick up an extra $100, but you got GREEDY. I'm sorry you didn't get your bonus, but I don't see them paying you anything. They really don't care if 1 player quits over a deal because it doesn't cost them much, unless you put in HUGE volume.

Just my thoughts, good luck trying to get anything from them.

[truwu]

Well after a week and 20+ emails.....FINALLY SUCCESS!!! I have just recieved my $100 royal flush bonus and they gave me a $109 entry coupon to the 50k guarantee for my troubles!! I will next post my final email to them tonight followed by there final response.....tell me if you think they are honestly admitting they are wrong or if you think they were trying to shut me up.....you be the judge.....Thanks guys for givng me the encouragement to keep at this with them.......

[truwu]

Subject:
Re: Royal Flush Bonus (LTK6150788450X)
body>

ROYAL FLUSH BONUS!! NOT BAD BEAT JACKPOT BONUS! WHY!? why!? why?!?!
This will be my last email to you guys in regards to this. Unless this is takin care of within 24 hours I would like to close my Carbon account and will take my money to either cake network or fulltilt,which will include me postin this whole incident on multiple forums rather than just the one I belong to as of now to show everyone how youtreat your customers. GOOD DAY!


Reference number: LTK6150788450X Please use this ticket number in any correspondence with us.
Subject: Royal Flush Bonus
Hi Ron,

I'm sorry. That was my mistake entirely. I was looking into a similar issue with the bad beat jackpot at the same time and got my emails mixed up.

The hand you have provided is entirely eligible for the royal flush bonus and seeing as this was a week ago, I have credited your account directly with the royal flush bonus amount.

As compensation for the confusion caused by my previous response and support's initial incorrect assessment of the hand provided, I have issued a coupon for the Sunday 50K guaranteed tournament to your account. I hope you can accept that this was an honest mistake on my part and I also wish you good luck at the tables.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Manager James
Customer Support Representative

[nodepositneeded]

Awesome news! I had just heard back from them and fired off one final reply.

I told them to consider the matter closed, but to update their terms and conditions or to credit this bonus immediately if the same situation arises again in the future.

[TerpZone]

Well, truwu, you certainly made out in the deal! I'd gladly go through the hoops for $209 instead of $100 :P

Win the $109 tourny and give me a cut for being awesome, pls.

[truwu]

Well, truwu, you certainly made out in the deal! I'd gladly go through the hoops for $209 instead of $100 :P

Win the $109 tourny and give me a cut for being awesome, pls.

Yup took awhile but end result is most def. to my liking. Closing on our house 2day so will be busy for a few weeks so wont be playing the $109 tourney for some weeks probably. But when I do,if I can cash,as I believe usually 50th even pays roughly $375, I would like to maybe fund a small $50 freeroll for NDN'ers,I know its still a fight to cash in this high stake tourney but hey ya never know. So yall better root me on when I play lol.

[truwu]

Awesome news! I had just heard back from them and fired off one final reply.

I told them to consider the matter closed, but to update their terms and conditions or to credit this bonus immediately if the same situation arises again in the future.

Thank you for the support NDN! Now I am curious to see if they make a change to their "royal flush bonus conditions" of if their wording remains the same.

[ffcowboy76]

Wow, I'm surprised they payed out, but congrats on getting what you wanted. Hope you do well in the 50K game.