The important part to take note of as it is relevant to why your hand did not qualify, is the requirement: "Two or more players must be active at the end of the hand, and it must go to showdown".

In the hand that you provided, your opponent folded on the river so the hand did not go to showdown and this is the reason that you did not qualify for this bonus.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Manager James
Customer Support Representative
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I understand that but ONCE again those are rules for the BAD BEAT JACKPOT...NOT THE ROYAL FLUSH BONUS!!! If it stated that for the royal flush bonus we wouldnt be having this problem in the first place!! sorry guys this still has me heated...im suirprised they havent tried shutting me up with some cheesy $5 entry coupon or something by now. Once I recieve my check in the mail I will be closing my carbon account.