Cake Poker is Down for the Next 4 Days at Least

[targetguy1]

well he is the news i got back from cake poker. not to good.

Hello Joshua,



Thank you for your email. Over the last week, the Cake Network experienced a series of connectivity issues that has culminated in a prolonged interruption of services. We have now traced the problem to an external connectivity disruption directly impacting performance at Cake’s data center.



We apologize for the delay in responding to players about the disruption but until now, we didn’t have sufficient information to make an announcement. The good news is that the problem has now been identified and we have a solution which will be released shortly. Doubly important is the fact that the solution being implemented will prevent this type of occurrence from ever happening again.



We ask for your continued patience, however, as it will take approximately four days for the issue to be completely fixed. In the meantime, we are stopping all tournament play until we can guarantee full connectivity.



We assure all Cake Network players that there are absolutely no security or account issues. No data was compromised in any way. It was simply a matter of disrupted network connectivity. This was an external issue that had nothing to do with the Cake software or game servers.



While Cash Games are back and running we ask for your patience as there will probably be connectivity issues over the next four days. Again, we apologize for this disruption.



We will publish another announcement when the issue is finally resolved and the tournaments are back online.



We sincerely thank all players for their patience in this matter and hope that you will continue to enjoy our games. We’ve worked hard to make a technically stable and high quality experience for our players on the Cake Network and are committed to making this right for all players going forward.


Please let us know if we can be of further assistance.



Kind Regards,

Adam

Cake Poker Support

[Dallas12]

Did they put any money in your account for the problem they had with their network.. Let me know I will then go and open up cake.

[targetguy1]

Did they put any money in your account for the problem they had with their network.. Let me know I will then go and open up cake.

they did refund everyone who was playing a mtt or sng when problem happened. if you didnt get refunded then send them the tourny id# and they will refund you

[freeringo]

I got refunded and given a split of the prize pool.
and they processed my cashout in 5 hours.

I hope they don't have proplems for Sundays $10,000 freeroll we are in.

The bright side of it is that fewer players will be in it.

woof

[targetguy1]

I got refunded and given a split of the prize pool.
and they processed my cashout in 5 hours.

I hope they don't have proplems for Sundays $10,000 freeroll we are in.

The bright side of it is that fewer players will be in it.

woof

looks liek you wont be playing since sunday is not 4 days. also it looks like tuesday is the magic day it will be up and running right again. take a look at the private tab and see how the next game isnt til tuesday.

[freeringo]

looks liek you wont be playing since sunday is not 4 days. also it looks like tuesday is the magic day it will be up and running right again. take a look at the private tab and see how the next game isnt til tuesday.

The E=mail doesn't say down.
It says interruptions.

They will get it in or split the pize 400 ways.

thats $25 a piece

[targetguy1]

We ask for your continued patience, however, as it will take approximately four days for the issue to be completely fixed. In the meantime, we are stopping all tournament play until we can guarantee full connectivity.


so i take for that no mtt or sng for 4 days. they might just push it back a week

[eejit101]

I love it when it breaks.

I swear if it happened all the time id be rich.