Thank you all for your input. I appreciate it very much. I have had it. I live in a very small place prob smaller than Tay's apt. All I know is that they have you by the B*lls. And sucks! I mean WTF I could move and pay more rent and live in a better place for the price I am paying to PG&E. I really think it is wrong. I am soooo sick of it. I am going to try to call again tomorrow, and see what they tell me about this one.