I have just spoke to their chat .....here is the transcript.

Please wait for a Cirrus Casino operator to respond.
You are now chatting with 'Anthony'
Anthony: Welcome to Cirrus Casino Live Support, how may I help you?
tracey: Hi anthony
tracey: I am contacting you on behalf of one of our forum members
tracey: there username with you is kinzi
Anthony: How can I help you?
tracey: They are having problems with a cashout for $8000 and they have asked if I can look into the problem for them
tracey: it seems there has been 2 withdrawals for $2000 from their cirrus account to neteller...but they dont have a neteller acc
Anthony: I se, what she can do is to contact us back after 10 am when the Payout Dept is open and they will clear that with her.
Anthony: at this moment I can told you exactly what you just said, because it is what the acct info shows
Anthony: She can contact us back thru live help
tracey: ok..I will let her know that
tracey: Thanks for your time


IF you contact their live support they will sort this out for you.