Thanks for the input guys.

I just want to say, that what upset me is not the Ring Ding part. It did upset me is the fact, that she would make statements that she had to be corrected on so many things. If I was not sure I would have believed whatever she was telling me. The worst thing is , that by crediting the points they did admit that system did not credit automatically as is it should have.
If I would be a manager of the casino, that would concern me that the Microgaming software not working properly.
We talking about money that people put in and do not get paid as they assuming they would.
and let me say that is a LOT of money to wager to get $10 back.

Comps conversion goes as follows:

2000 points= $10
For ever $10 wagered on traditional slots you get 1 point
for every $100 on video poker you get 1 point

That means that to get $10 back one has to wager
$20,000 on slots or $200,000 on video poker

Unless my math is off , this is a lot .....So now understand why I got upset when she told me:

" Roxanne: Henry this wild points are only for slots
Roxanne: And you haven't played slots at all"

but when I started naming them she said:

"Roxanne: Henry yes you did, but very little in comparison to other games for that day"

I kept insisting that I should have more points, cause I played Slots first for a good 6 hours the, her response was :

"Roxanne: We need to calculate "

After about 5 minutes she came back and said:

"Roxanne: Henry I just finished calculating with my manager and we compensated your playing with 200 loyalty points
Roxanne: I apologize for any inconvenience
Roxanne: I wish you best of luck in your future endeavours
Roxanne: See you soon"

Before she had a chance to say " bye" I responded to the comment she made earlier "Roxanne: Henry this wild points are only for slots":

"Me: also, I've seen in a Loyalty manager section said that for every $100 on a video poker you get 1 point"

she simply replied:
"Roxanne: Yes but we always suggest to play slots because you finish faster wagering requirements and you accumulate faster points"

and left the chat....