THIS IS MY CONVERSATION WITH THEM --YOU TELL ME ,ARE THEY CHEAP AND EXTREMELY RETENTIVE,OR AM I WAY OFF BASE?
LEGION666: Chat Request from PlayerAdmin

You are now speaking with Charles of Poker.com Support.

Charles: Hello LEGION666! How can I help you?

Charles:

LEGION666: I had to work and missed my aussie freero;;

Charles: Ok

LEGION666: can I get one for today maybe?

LEGION666: please

Charles: No, you never had a coupon for this tournament. I am sorry but I can issue that for you,

LEGION666: yes I had a coupon

Charles: What was it called?

LEGION666: aussie qualifier daily one

LEGION666: if you earn 400 pts in 24 hrs

Charles: I am sorry, but as they do not carry over and reset after the 24 hours I cant give that to you. I really am sorry.

LEGION666: do you know the one I mean

Charles: Yes.

LEGION666: you are joking right?

Charles: No, I would not joke with you.

Charles: You need to play the tournament when its scheduled, I cant reschedule the coupon.

Charles: The way it works is that you earn the comp points and play, then earn more, play another tournament.

LEGION666: well I cant believe you cant spring for a ticket which I had but couldnt use cause of work

Charles: I am sorry.

LEGION666: you can see I never used it

LEGION666: can I chat with a supervisor

Charles: Yes, but it disappears after the tournament. The only way you can get another one is to earn it via the comp points.

LEGION666: its not like I want something I didnt earn

LEGION666: just want to use it

LEGION666: and I had to work last 3 days

Charles: I know, and I am sorry, but the tournament entry you did earn has been used and reset.

LEGION666: IT WAS NOT USED CHARLES--THAT IS THE POINT

LEGION666: CAN I SPEAK WITH YOUR BOSS?

Charles: I am not going to continue this conversation if you are going to be abusive. I have made it clear that yes, you are asking for something you did not earn. It is no fault of Poker.com that you had circumstances stopping you from playing the tournament. If you want I can transfer you to my supervisor.

LEGION666: PLEASE AND YES I DID EARN IT

Please hold while being transferred to Ben of Ben Warren.

You are now speaking with Ben of Poker.com Support.

Ben: hi, one moment please

LEGION666: HI Ben

Ben: Now unfortunately we cannot give you entry to the next one, as it is an automated process. It does explain in the requirements for the tournament that the comp points have to be earned in the 24 hours before you register for the tournament. I'm sorry you missed out because you had to work, but comp points earned several days ago were obviously not earned in the 24 hours before the next tournament

LEGION666: am I wrong or does charles not see that I did earn 400+ points on saturday,but did not have a chance to use my coupon because I had to work

LEGION666: you guys are really something

LEGION666: and I obviously think thats cheap and really crappy--I aint askin for all that much

Ben: well I'm sorry you feel that way, but it is how the freeroll system works, as explained in your player admin

LEGION666: I'll make sure and post my experience with you on NDN forums to let everybody know what retentive fools you are

Ben: so basically you think you should be given some compensation for something, ie. you working on the day of the tournament, that is in no way our responsibility?

LEGION666: dont want to break the rules now,---no I just want the chance to use SOMETHING I EARNED

LEGION666: how is that bad ??

LEGION666: why cant the coupon be valid for a week?

LEGION666: if you updated my points faster I could have played that day'

LEGION666: this is crazy--you act like I'm tryin to get something for nothing!

Ben: I can understand why your annoyed, but the simple fact is that this is how the freeroll system works. If it was some issue on our behalf that made it impossible for you to play in the tournament, that would be a different matter. But it wasn't

LEGION666: I did earn the points--but that dont mean squat to you

LEGION666: gee dont you realize some people can only play 1 day and have to work 5-6
days

LEGION666: and cant play in the next 24hrs

LEGION666: but hey,---dont be flexible,make sure you do everything by the book

LEGION666: shows how much you really give a crap

LEGION666: THANKS BEN,YOU'VE BEEN FANTASTIC

Ben: sir, it says on the eligibility page that the comp points have to be earned in the 24 hours before the tournament. If you already knew you had to work, there doesn't seem to have been much point in trying to get entry in the tournament, correct?

LEGION666: MY GOD ARE YOU THAT TIGHT?

LEGION666: DID I EARN THE POINTS??

LEGION666: DID I USE THE COUPON ?? NO

Ben: yes. Does that mean we should indefinitely roll forward the eligibility for you, especially when you already knew that you had to work that day? No

Ben: I'm not discussing this with you anymore. Goodbye

Your party has left this session.