Bodog might have terrible customer service, however they are quick about sending checks when you cashout. I cashed out 100 the other day and it came 2 days later. As for the customer service, they are quite annoying: I feel they ask a million questions like "mother's maiden name" and "city you were born in" just to answer a simple yes or no question that has nothing to do with your account (ex. is it possible to transfer money from one account to another?) It took me about 30 minutes to get the answer to the above question and it turned out that it is NOT possible. Which I think makes this a weak site overall.