Lucky Red Casino New RTG Free $10

[BlueCat]

Update - beware!

Everything cleared and they suddenly removed $4 from my winnings for "Play Bonus Removal Withdrawal". They said it was standard procedure. So, I played some more and got my total back up to $100. No big deal.

I cashed out last night before going to bed, and checked first thing this morning. They had withdrawn another $29 from my winnings for another "Play Bonus Removal Withdrawal", so that I was only given $71.

I got on live chat immediately and here is the transcript:

Deb: Why did you remove $29 of my bonus money? You already removed $4 previously due to "Play Bonus Removal". I won that $100 fair and square.

Mateusz: Hold on, let me check your account.

Mateusz: As per T&C of the bonus you may only withdraw $50

Deb: I was told 10x the amount of the bonus, or $100 -- I have it in writing

Mateusz: so your deposit $21 and $50 of won money was processed

Deb: Please process the other money. I was told I could cash out $100

Mateusz: This is the T&C of the chips you have played

Mateusz: where did you get the other T&C of that bonus from?

Deb: The last rep I spoke to on live chat

Deb: I told her I could not find the T&C of this particular bonus on the site and she said there was a 20x playthrough with a 10x cashout

Deb: Her name was Ola

Mateusz: Let me have a look for you

Mateusz: may i know when did you spoke to her?

Deb: May 9

Mateusz: I have checked the history and i have raised the training issue as well as i'm sorry as you have been given wrong T&C of this bonus (we do have some that are x 10 cashout - thats why the misleading info was released) but in fact the T&C of this non deposit bonus states $50 and that sum was paid to your eWallet

Deb: So, since that is not my fault, I get the other money too right?

Mateusz: I we wont be able to process that i'm afraid - i do apologize for the incorrect information

Deb: Can you give me a free chip or something? That isn't fair.

Mateusz: I'm sorry but this wont be possible as we usually dont let the player to cashout their deposit and we allow you to do that as this was your first time

Deb: Thanks for your time, I will not be depositing any money with you in the future. Have a nice day.

[nodepositneeded]

Update - beware!

Everything cleared and they suddenly removed $4 from my winnings for "Play Bonus Removal Withdrawal". They said it was standard procedure. So, I played some more and got my total back up to $100. No big deal.

I cashed out last night before going to bed, and checked first thing this morning. They had withdrawn another $29 from my winnings for another "Play Bonus Removal Withdrawal", so that I was only given $71.

I got on live chat immediately and here is the transcript:

Deb: Why did you remove $29 of my bonus money? You already removed $4 previously due to "Play Bonus Removal". I won that $100 fair and square.

Mateusz: Hold on, let me check your account.

Mateusz: As per T&C of the bonus you may only withdraw $50

Deb: I was told 10x the amount of the bonus, or $100 -- I have it in writing

Mateusz: so your deposit $21 and $50 of won money was processed

Deb: Please process the other money. I was told I could cash out $100

Mateusz: This is the T&C of the chips you have played

Mateusz: where did you get the other T&C of that bonus from?

Deb: The last rep I spoke to on live chat

Deb: I told her I could not find the T&C of this particular bonus on the site and she said there was a 20x playthrough with a 10x cashout

Deb: Her name was Ola

Mateusz: Let me have a look for you

Mateusz: may i know when did you spoke to her?

Deb: May 9

Mateusz: I have checked the history and i have raised the training issue as well as i'm sorry as you have been given wrong T&C of this bonus (we do have some that are x 10 cashout - thats why the misleading info was released) but in fact the T&C of this non deposit bonus states $50 and that sum was paid to your eWallet

Deb: So, since that is not my fault, I get the other money too right?

Mateusz: I we wont be able to process that i'm afraid - i do apologize for the incorrect information

Deb: Can you give me a free chip or something? That isn't fair.

Mateusz: I'm sorry but this wont be possible as we usually dont let the player to cashout their deposit and we allow you to do that as this was your first time

Deb: Thanks for your time, I will not be depositing any money with you in the future. Have a nice day.

Please send me a private message with your user name at the casino and I will have them fix this right away!

[GloBug]

oh man that is a crappy response. WE DONT LET PLAYERS CASH OUT THERE FIRST DEPOSIT. what is all that about.

[IRENE]

Since when do they not let you cash out your own money? They can't hold money you deposited Thanks for letting me know not to deposit funds there just use the codes to have fun and get out.

[nodepositneeded]

Update: BlueCat's issue has been resolved!

[BlueCat]

Yes, thanks to NDN, he saved the day again!