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  1. #1

    Default

    Interesting. I'm not exactly sure why they would remove the funds like that.

    Did you by any chance hit a "random jackpot" during your play? I know they remove those from your account if you won them using a free chip.

    Otherwise, I would shoot them an email to see what they say. Obviously they wouldn't allow you to cashout the full amount since it was on a free chip, but it's a little strange that they would take the money from your account in the middle of your play.

  2. #2
    Join Date
    Oct 2005
    Location
    R.I.
    Posts
    1,015

    Default

    When you use a free chip most of the time you have a "play through" amount to wager. When you wager the required amount, They take all winnings except for the original amount the free chip was for. Happens to me all the time.

  3. #3

  4. #4
    Join Date
    Nov 2008
    Location
    STOCKTON,CALI
    Posts
    457

    Default

    thanks ndn and rocketman 4 explaining that situation 4 me but i m still thinking i won more then the play thru shouldnt they just take off the playthru and leave the remainings there left instead of taking the wholething away and let you start over again with just 55 chip that i started with??

  5. #5
    Join Date
    Oct 2005
    Location
    R.I.
    Posts
    1,015

    Default

    It states right when you redeem the coupon that any remaining bonus will be removed on completion of play through.

  6. #6
    Join Date
    Jul 2005
    Location
    Inside of a book somewhere
    Posts
    2,249

    Default

    Quote Originally Posted by RocketManAA View Post
    It states right when you redeem the coupon that any remaining bonus will be removed on completion of play through.
    You are correct RocketMann it states that any reamaining bonus will be removed on completion of the play through right above where you enter the coupon. However that is a relatively new with the RTG casinos. They may have always done this but the statement has not bee there except for about the last 2 or 3 months now.

  7. #7

    Default

    Most of their free chips have a maximum cashout of 1x the bonus (unless otherwise stated).

    So RocketMan's explanation makes perfect sense.

    Once you reach the playthrough, they deduct any amount above the maximum cashout from your account.

    I actually kind of like that idea and I didn't know they even did this.

  8. #8
    Join Date
    Oct 2005
    Location
    R.I.
    Posts
    1,015

    Default

    Quote Originally Posted by nodepositneeded View Post
    Most of their free chips have a maximum cashout of 1x the bonus (unless otherwise stated).

    So RocketMan's explanation makes perfect sense.

    Once you reach the playthrough, they deduct any amount above the maximum cashout from your account.

    I actually kind of like that idea and I didn't know they even did this.
    I think its new. I've only seen this happen the last couple of weeks. It happens so fast you don't even notice it if you on a spinning frenzy. In the cashier when you redeem the coupon on the left a box pops up like the one that has your player points and it has the amount you need to wager. As you wager the amount go's down.

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