Hi imax2020,

Have you redeemed more than one free chip at this casino? If so, that is a violation of their terms and they have the right to take those actions.

If not, please send me a private message with your account details there and I will look into this right away.

Thanks,
NDN

(On a side note - Most free chips for Cirrus have a 1-2 times max cashout amount so please keep that in mind.)