Hey Rogue,
I am sorry to hear about your problems.
I sent them an email and will see if I can get anything further from them.

If not - Perhaps this could be an issue that I can pass on to someone with a little more "power." I don't think too many people would like to hear about their action if it was their fault (and it appears it is).

I wouldn't suggest swearing at them when trying to get something resolved - clearly you had a right to be frustrated (who wouldn't be) but I don't think that will get you too far.

I sent you $5 via Poker Champs in the mean time - I know you don't care about the money - but it's a gesture from me to show you that I appreciate your loyalty to this website! It's good to have you here and I am glad you have stuck around.

Please use the $5 and grab a drink for me tonight!

Will let you know if I hear back from them.

Thanks,
NDN