MissAdams,
Thank you for your post. I'll do my best to answer your question(s) or at least give you my opinions. Not sure if I can compete with you on length, but hopefully a quality answer will do!

The first question I got from your post was... Do "bonus abusers" create multiple accounts to regain the ability of cashing out or just to have the excitement of playing with "real money."
The answer in my opinion would be both. It is possible (in rare cases) to find the correct "system" to create multiple accounts and actually win (and get paid) from free bonuses. This is becoming increasingly more and more rare however. From what I have seen, the casinos have improved their "security" against "bonus abusers" a great deal in a very short time and eventually it will be as tight as possible.
Clearly the "no deposit" bonus gives us all a sense that we are playing with "real money" with the hopes to eventually cashout. If it didn't, it simply wouldn't exist (nor would this site). My idea for the "limited/unlimited" free chips was just an idea, one I thought might benefit both the player and the casino. From the players end you would have a place to go to where you were respected as a player (regardless of the amount of free chips you redeem) and have the ability to win some money when you don't have the funds to deposit.
From the casinos end, I think this type of "system/promotion" would bring them many new players and would increase the amount of new depositing players over time.

With regards to your Casino Rewards bonus, that is unfortunate. Did you ever attempt to log-in to your Casino Rewards account to see if you had the 1000 points available to transfer into Zodiac? That bonus has confused some players in the past because there are/were a few extra steps you needed to take to get it. Regardless, its terrible that you weren't able to receive the bonus and that their support wasn't able to get around the multiple account issue. Hopefully there are some bonuses on this site (including the ones added in the future) that you can take advantage of.

Well, I think I covered everything, if I missed something please let me know! I think I even matched you in length of response! Sometimes you just start typing and can't stop!

Thanks again for the topic/post,
NDN