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zachary: hi i was hoping since my acct wll be closed if there is some type of credit no matter how small for the the amount of loyalty points i have acculmalted
DeanV: there are no bonuses or any way we can top up loyalty points at the moment unfortunately
zachary: i know but on a ratio
zachary: i am think i have 200 points so it would be 2.00$
DeanV: not at the moment, no
zachary: some type of going away present since i live in the USA
zachary: are you aware all accts will be closed in 24 hours.......dont get cold on me now
zachary: all usa
zachary: accts
DeanV: I wish there was something more I could do from my side, but this is all upon the casino managers discretion
DeanV: yes I'm fully aware of that
zachary: but what of my loyalty points how do i redeem them
DeanV: you won't be able to if they're under 1000
DeanV: we don't have authority to top them up
zachary: i am sure there a re alot of people there who would think this is a robbing i have seen before loyalty cased out in 100 point increments
zachary: cashed
zachary: out
zachary: at 100
DeanV: I know, but we've been given notice not to top up any further points for players.
zachary: points
DeanV: there's absolutely nothing we can do
zachary: not asking for a top off just asking for whatever is there like ithink i have 250 points that would mean $2.50 credits
DeanV: I know but you can't redeem your points if they're under 1000
zachary: yes i have seen it here before in 100 point cash out
zachary: briefly
DeanV: no we've never been able to do that (redeem under 1000)
zachary: do you think this is going to leave a bitter taste in our mouths.... i cant be the only one w/ this request
DeanV: yes I know it's frustrating
zachary: are ther no bonuses or promos you r honoring
DeanV: not at this point no
zachary: thank you
DeanV: pleasure
DeanV: bye for now
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Hi there,

Thanks for the post.

It's unfortunate that you weren't able to get any credit for your loyalty points.

At least the operator was polite and honest during the conversation. I am sure if it were up to him he would have given you a "bonus" but like it he said, that type of thing is really up to the management.

If you'd like to try further, you could always ask for the managers contact information and then write to them to see if they can do anything for you.

NDN

Its not really the bonus I am concerned about its the fact that they are not honoring any type of bonus. What about all the ones who just signed on and are not going to be able to get their depostit bonuses or the ones w/ 999 loyalty points. ? thats all and yes he was very polite...

Which casino is in question here?

palace group

Hey zmbionic,

The Palace Group has a great reputation. It seems as though it is their belief that giving any credit for loyalty points would prevent them from operating within the law.

However,
When the day comes that they will be able to accept U.S. players again, I am sure they will do everything they can to take care of those people who's accounts they were forced to lock.

NDN

I love it... you really know how to calm a calm person down lol
.. I like the group myself we were doing good until that thing came along
.. what is it call ed a gain?
a bill?
a law?
.... hmm sounds almost like
A nother thing (like the reservations of Native Americans) USA cant make from any $ from
so better make laws against it.....just kidding [color=cyan]..there are some loopholes I am sure ...just enough room to say " we dont approve" but "we are taking offers to look the other way.." :shock: