Merge Support, or lack thereof

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Chat InformationYou are now chatting with 'CS Channelle'
Chat InformationYour Issue ID for this chat is LTK61302276571X
CS Channelle: Hello! How may I assist you?
fracilete: Why has my hand history been deleted?
CS Channelle: Please kindly hold on a moment while I access your records.
CS Channelle: it could be the settings of your software
fracilete: 7 days
CS Channelle: i see, your hand history will only save the hand historied for the last 7 days.
fracilete: Right
CS Channelle: historied beyond those days would be automatically be deleted.
fracilete: But I have played past the 20th
fracilete: Of course
CS Channelle: it would be advisable if you will keep track of your hand histories for 30 days.
fracilete: What happened to my history for the 16th
fracilete: ?
fracilete: And the 17th...,.>?
fracilete: Hello?
CS Channelle: the history on the 16th has alraedy been deleted.
fracilete: And the 17th
fracilete: What happened to the 17th ?
fracilete: Hello?
CS Channelle: please hold
CS Channelle: it could be that the software has already been updated.
fracilete: How could that be possible if I am able to view my history for 7 days?
CS Channelle: all hand histories will be deleted once the software has updated,
fracilete: When did the software update?
fracilete: At exactly what time?
fracilete: Hello?
fracilete: Are you still there?
CS Channelle: please hold
fracilete: It has been 20 minutes..
fracilete: Hello?
CS Channelle: are you able to view the hand history of the last 7 days or not?
fracilete: No because like I Said, the 17th is missing.
fracilete: Are you not following?
CS Channelle: i am following you, im was just clarifying some things..
CS Channelle: so the onlt hand history missing was the 17th?
fracilete: This happened before today as well
fracilete: When did the server update?
CS Channelle: It updates as soon as it receives the info from the servers but there can be delays with the data sometimes.
fracilete: When did it update?
fracilete: Hello?
fracilete: Are you still there?
CS Channelle: unfortunately we cannot check that as software updates once it recieved the information from our server.
fracilete: So why is my history missing?
fracilete: Can I speak to the manager please.
CS Channelle: Also if you are disconnected near the end of a hand or session, they might miss the hand history update.
fracilete: Can I speak with the manager please>
CS Channelle: unfortunately there was no available supervisor as of the moment.
fracilete: I can hold
fracilete: Please transfer the chat when the supervisor is available.
CS Channelle: they are currently on a meeting, but will be available once the meeting was over.
fracilete: What time will the meeting be over?
CS Channelle: you can contact us back. for the available supervisor
fracilete: When do they leave the office?
CS Channelle: you can contact us back affet an hour
fracilete: Okay, thank you
CS Channelle: no problem
CS Channelle: Do you have any other questions that I can help you with?
fracilete: No thanks
CS Channelle: Please do not hesitate to contact us if you have any further enquiries.
CS Channelle: Have a Nice Day!
CS Channelle: Good Bye!
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