Juan: Hej, jag heter Juan. Kan jag hjälpa dig?
tomas225 johansson: hej
Juan: Unfortunately I do not speak your language, May I Assist you in English?>
tomas225 johansson: I sen in my driver liscense and a bill in 8-9 days agow and you havent exteend my acount yet ?
tomas225 johansson: i talk to the live chat yesterday they promise me to do that yesterday
Juan: Please hold for one moment while I look into this for you.
tomas225 johansson: yes and i wait payment from a poker site they was rejected
Juan: Could you please tell me what email address did you send your document to?
tomas225 johansson: identity@neteller.com
Juan: Ok I noticed the comment from the agent that assisted you yesterday says he advised your of the 3 to 5 business days time frame for the documents to be reviewed
Juan: Please allow this time frame for your documents to be processed, you should be notified via email once your documents have been processed
tomas225 johansson: but i have already wait like 9 days . and now i can not get any money
Juan: Unfortunately I do not see any comments in your account as what the status on your documents is, if you would like you can send the documents again to make sure they receive them
tomas225 johansson: and you guys have call me like 2 years agow and confirmed it really was me , but i wait for 25 dollars and now i can not get it . no i can not wait any further to you guys not help me
Juan: I am sorry but I cannot see any comments in your account regarding your documents and the last comment from the agent that assisted you yesterday says that he told you to wait 5 to 7 days for your documents to be processed
tomas225 johansson: yes but if i send it for over a week agow shouldent it take 5-7 days longer.
Juan: It should not but since you have been waiting for long time what could happened is that the verification department never received your email as in some cases the email accounts do not allow big attachments as part of the email so if you would like you can send them again each document in a separate email to make sure we receive them
tomas225 johansson: hehe i have send that 2 documents to all poker clients .. so it isent my email it is wrong to
tomas225 johansson: can you just let me get the money from andrew Hindmarsch so i don lose it ????????+
Juan: Unfortunately both accounts must be upgraded to Extended, but if you would like you can send your documents as soon as possible for your account to be upgraded
tomas225 johansson: but his acount is extended i promise you if i dont get the money from tris site i never use this netteler again
Juan: Unfortunately the system does not let peer to peer transfers without both accounts being upgraded to Extended
tomas225 johansson: now u have send it all again
tomas225 johansson: I just wondering do you think i have does so much trouble ? if i dont was thatmy self ?
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Juan: Unfortunately there are certain procedures we must follow in order to comply with the regulations
Juan: Is there anything else I can assist you with?
tomas225 johansson: no i am just so ****ing mad right now ...
Juan: Please use proper language while we assist you
tomas225 johansson: i have wait for 8 days and now it gonna take at least 7 days more.
Juan: It may be less time, it depends on how fast you provide the documents and how fast the verification department processes the documents
ANd he goes on like this all the time.
