I used to love this place.... check out the convo..
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Chat InformationYour Issue ID for this chat is LTK152010635014X
Mike: Hi Hope, how can I help you this evening?
Hope: Hi, i just came back to your casino after months of inactivity and cannot understand why i can't use the nfl2008 coupon
Mike: Unfortunately for that bonus you must stake 20 times the bonus amount in the casino for that bonus to be converted to real funds.
Hope: yes but i can't even try to wager the 20$
Mike: In effect you must wager a total of 400.00$ before that bonus will be credited to the account. Unfortunately they will remain bonus funds until the requirement have been met.
Hope: but i cannot get the bonus funds so that i can wager the 20$ 20 times
Hope: it tells me coupon is inactive for now
Mike: Unfortunately you must wager your own funds before they can be used. Sorry for the inconvenience.
Hope: i have wagered my own funds quite some time ago
Hope: i was a depositing player and now i come back to your casino and i cannot even get the free coupon?
Mike: Sorry, about that Hope. Unfortunately there is not much that I can do for you other then escalate an issue to our Management department and see if you are eligible for any other bonus.
Hope: my friend that never deposited here before was able to use the coupon and try to wager the 20$ 20 times. But i can't even use the coupon after depositing before? that is rediculous
Hope: Your terms and conditions clearly state that i should be able to redeem the coupon and try to wager the 20$ 20 times.
Hope: "# One $20 Casino Coupon per customer # Coupon Code NFL2008 can only be activated once per customer # Players must have made a deposit to Sports Interaction to be eligible # Prizes must be turned over 20 times (turnover requirement)."
Mike: Correct, the turnover means that you must wager your funds before the bonus funds are credited to the account. I do apologize for the confusion.
Hope: No, it says the bonus money (20$) must be wagered 20 times
Mike: I apologize for the delay. I'll be with you shortly...
Mike: Unfortunately it is your funds that must be wager to meet the turnover requirement.
Hope: i have read the terms and conditions and that is not true, i get the 20$ and i try to wager it 20 times for me to be able to use it
Mike: If you log into your account and go to your coupons menu you will have the option to verify the coupon details it clearly states that the funds are unplayable and that to convert the funds you must wager the turnover amount.
Hope: wger the turnover ammount with the free 20$!
Mike: Thank you for continuing to wait. I'll be with you in just a moment...
Mike: Sorry, but the rules are clearly stated and we cannot credit the account with those funds until you have met the turnover requirement. I will escalate an issue to our Management department concerning your eligibility for a bonus. Sorry for the inconvenience Hope. Is there anything else I can do for you?
Hope: i just want the funds credited to my bonus account so i can try to wager them 20 times....
Mike: Unfortunately that is not how the bonus works and we do not have a way so that can be done.
Hope: so if i deposit 200$ and bet one hand of blackjack the coupon will work?
Hope: i mean 400$
Mike: I will be right with you...
Mike: Unfortunately Blackjack does not count towards your turnover requirement.
Hope: this is what your terms state .. "# The following games do not count towards turnover # Roulette (All variations) Craps , Baccarat"
Hope: nothing else
Mike: Sorry about that Hope I may have been looking at the wrong bonus when I was verifying the rules for that bonus. If it states that those games are the ones that do not apply to the turnover then Blackjack would count towards the turnover.
Hope: wow your casino is a fraud ... goodbye
kinda sucks when service doesn't understand how a bonus works...
