Problem with Cake

[GloBug]

ok well i was just playinf there for like the last 30 mins and then it froze on me. well i closed it and tried to restart cake and it wont load up. if there is anyone on there right now can u tell me if u had this problem. or can someone try to log on and let me know if cake is having issues. that will suck if it lasts along time. i got tourneys im regd for. :reddevil:

[GloBug]

forget it i got back on. just really wierd. i havent experienced this b4 on any site. i dont think. :willy_nilly:

[PANAMHIEST]

Yes i was on there earlier and they sent pop-up saying please stay logged in while the tables ae paused for a short moment. I guess they were doing some kind of test or something, but a same thing for me.

[KaciBlakely]

This never happened to me, while I was logged on but I guess I was logged on after you guys have logged off.

I was really encouraged when cake poker responded back to me, so if you feel like you lost anything, you might email support@cakepoker . com and they will try to do anything to accomodate you.

They have one of the best support teams I have ever encountered and encourage people to play on here more than other sites because of that fact alone, so I encourage you to email them if you need anything at all.

[targetguy1]

ok well i was just playinf there for like the last 30 mins and then it froze on me. well i closed it and tried to restart cake and it wont load up. if there is anyone on there right now can u tell me if u had this problem. or can someone try to log on and let me know if cake is having issues. that will suck if it lasts along time. i got tourneys im regd for. :reddevil:

the alst 2 days this has happen to me. i dont think it is happen to everyone

though. i was heads up in a 6 man sng and i had all the chips but 1000 of

them and it froze. for like 1 min or so. i logged off and back on and it

worked but that point i was down to 1750 in chips with 250/500 and i was

pretty pissed cuz it happen to me. i dont know what the problem is but that

isnt the only problem it happen to me. i am going to email them and see if

their is something we can do about this.

[KaciBlakely]

the alst 2 days this has happen to me. i dont think it is happen to everyone

though. i was heads up in a 6 man sng and i had all the chips but 1000 of

them and it froze. for like 1 min or so. i logged off and back on and it

worked but that point i was down to 1750 in chips with 250/500 and i was

pretty pissed cuz it happen to me. i dont know what the problem is but that

isnt the only problem it happen to me. i am going to email them and see if

their is something we can do about this.

I think that is the best thing.

And I am almost positive the out come will be great for you.

Cake poker really values their customers, so probably.

[targetguy1]

I think that is the best thing.

And I am almost positive the out come will be great for you.

Cake poker really values their customers, so probably.

i sent about a 3 or 4 paragraph email explain the problem and told them i

wasnt the only on. i also explained that i will not continue to play the

superturbo any more this i can get some help on fixing this because i will be

losing money playing with the amount of times it has froze on me. also asked

if there was somethings i can try on my end to fix the problem or to see if it

was something on their end.

[GloBug]

well all is well now. when i logged back in they didnt have all the tourneys listed. lol well im back in action so i am good. :party:

[KaciBlakely]

Good to see it all got worked out for you glo bug.

[KaciBlakely]

Well when they email back, please post it here, so we can all see how good their support is and what is happening.

I'd like to see the result and see what is happening with this situation.

Thanks for posting target.

[GloBug]

well i havent recieved my email from them yet but it happened to more times since i posted this. im not sure whats going on but they suck *** today. kinda annoying. well i will post what they tell me too.

[targetguy1]

well i havent recieved my email from them yet but it happened to more times since i posted this. im not sure whats going on but they suck *** today. kinda annoying. well i will post what they tell me too.

i got an email back and they wanted me to send in the my hand history ont

he game or the T# so they can looking to it. they did admit they are having

this problem with some people and seem like they are willing to help and

might give us back some money. if not i going to ask for a cake. i would suggest you do the same glo. send them the info they need so they can lookinto to it for you

[KaciBlakely]

Cool.

See the support is good and they are trying to help.

Let us know if you get a cake or your money back.

[eejit101]

Cake sucks for this.

And i get my money back every time if i email them with this kinda crap.

[targetguy1]

Cake sucks for this.

And i get my money back every time if i email them with this kinda crap.

well i sent in about 10 sng's i played in so i hope to get something back since lost about 60 from on when i froze up heads up with a huge chips lead

[KaciBlakely]

Hope you get it back or something back.

I'm sure you will with cake.

They aren't too greedy so let's be helpful.

[targetguy1]

Hope you get it back or something back.

I'm sure you will with cake.

They aren't too greedy so let's be helpful.

well i can only hope for the best. lee jones is doing some great things there

and i heard that by the end of the year or next year they are moving to a

new poker client. so brand new software coming for the cake poker

network. this new software is going to better then the current one from

what i was told.

[targetguy1]

well its taking a lot longer time now for them to respond. must be all the tourny#'s i sent them i was in. i am sure i will hear from them in the morning. they are realy good with there support.

[KaciBlakely]

Yep I would check your email as soon as you log on and I'm sure they are going to be sending you information sooner rather than later.

You might get a cake and a little bit of your money back.

One can hope right?

[JoeShowdown]

I haven't had problems with cake, but I don't play there much. Today, I did a freeroll on cakepoker with a different forum and cashed for $1.08:hurray: That increases my roll from 92 cents to 2 bucks lol. The most I ever had on cake was 6 bucks last fall.

[targetguy1]

well still nothing back from cake but i will wait for it and see what happens. they do have a long list i sent them to go through so i understand the long wait plus i am sure security is reviewing them.

[targetguy1]

well they got back to me today and added $17 to my account. i am pleased

with that cant complain. they at least made the attempt to pay me

something for the problem they are having. so the moral of the story is dont

be afraid to email a poker room if your having problem because more then

likely they will do what they can to help you and keep you happy.

[GloBug]

well i got a reply and they credited me mine buyins too. i guess thats good enough for me. took them a bit though.

[eejit101]

:):)

i helped

[targetguy1]

:):)

i helped

you always help me when i need you.:hurray::hurray: