bkniefel
03-23-2009, 07:52 PM
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Chat InformationYou are now chatting with 'CS Channelle'
Chat InformationYour Issue ID for this chat is LTK61302276571X
CS Channelle: Hello! How may I assist you?
fracilete: Why has my hand history been deleted?
CS Channelle: Please kindly hold on a moment while I access your records.
CS Channelle: it could be the settings of your software
fracilete: 7 days
CS Channelle: i see, your hand history will only save the hand historied for the last 7 days.
fracilete: Right
CS Channelle: historied beyond those days would be automatically be deleted.
fracilete: But I have played past the 20th
fracilete: Of course
CS Channelle: it would be advisable if you will keep track of your hand histories for 30 days.
fracilete: What happened to my history for the 16th
fracilete: ?
fracilete: And the 17th...,.>?
fracilete: Hello?
CS Channelle: the history on the 16th has alraedy been deleted.
fracilete: And the 17th
fracilete: What happened to the 17th ?
fracilete: Hello?
CS Channelle: please hold
CS Channelle: it could be that the software has already been updated.
fracilete: How could that be possible if I am able to view my history for 7 days?
CS Channelle: all hand histories will be deleted once the software has updated,
fracilete: When did the software update?
fracilete: At exactly what time?
fracilete: Hello?
fracilete: Are you still there?
CS Channelle: please hold
fracilete: It has been 20 minutes..
fracilete: Hello?
CS Channelle: are you able to view the hand history of the last 7 days or not?
fracilete: No because like I Said, the 17th is missing.
fracilete: Are you not following?
CS Channelle: i am following you, im was just clarifying some things..
CS Channelle: so the onlt hand history missing was the 17th?
fracilete: This happened before today as well
fracilete: When did the server update?
CS Channelle: It updates as soon as it receives the info from the servers but there can be delays with the data sometimes.
fracilete: When did it update?
fracilete: Hello?
fracilete: Are you still there?
CS Channelle: unfortunately we cannot check that as software updates once it recieved the information from our server.
fracilete: So why is my history missing?
fracilete: Can I speak to the manager please.
CS Channelle: Also if you are disconnected near the end of a hand or session, they might miss the hand history update.
fracilete: Can I speak with the manager please>
CS Channelle: unfortunately there was no available supervisor as of the moment.
fracilete: I can hold
fracilete: Please transfer the chat when the supervisor is available.
CS Channelle: they are currently on a meeting, but will be available once the meeting was over.
fracilete: What time will the meeting be over?
CS Channelle: you can contact us back. for the available supervisor
fracilete: When do they leave the office?
CS Channelle: you can contact us back affet an hour
fracilete: Okay, thank you
CS Channelle: no problem
CS Channelle: Do you have any other questions that I can help you with?
fracilete: No thanks
CS Channelle: Please do not hesitate to contact us if you have any further enquiries.
CS Channelle: Have a Nice Day!
CS Channelle: Good Bye!
Chat InformationChat session has been terminated by the site operator
Chat InformationYou are now chatting with 'CS Channelle'
Chat InformationYour Issue ID for this chat is LTK61302276571X
CS Channelle: Hello! How may I assist you?
fracilete: Why has my hand history been deleted?
CS Channelle: Please kindly hold on a moment while I access your records.
CS Channelle: it could be the settings of your software
fracilete: 7 days
CS Channelle: i see, your hand history will only save the hand historied for the last 7 days.
fracilete: Right
CS Channelle: historied beyond those days would be automatically be deleted.
fracilete: But I have played past the 20th
fracilete: Of course
CS Channelle: it would be advisable if you will keep track of your hand histories for 30 days.
fracilete: What happened to my history for the 16th
fracilete: ?
fracilete: And the 17th...,.>?
fracilete: Hello?
CS Channelle: the history on the 16th has alraedy been deleted.
fracilete: And the 17th
fracilete: What happened to the 17th ?
fracilete: Hello?
CS Channelle: please hold
CS Channelle: it could be that the software has already been updated.
fracilete: How could that be possible if I am able to view my history for 7 days?
CS Channelle: all hand histories will be deleted once the software has updated,
fracilete: When did the software update?
fracilete: At exactly what time?
fracilete: Hello?
fracilete: Are you still there?
CS Channelle: please hold
fracilete: It has been 20 minutes..
fracilete: Hello?
CS Channelle: are you able to view the hand history of the last 7 days or not?
fracilete: No because like I Said, the 17th is missing.
fracilete: Are you not following?
CS Channelle: i am following you, im was just clarifying some things..
CS Channelle: so the onlt hand history missing was the 17th?
fracilete: This happened before today as well
fracilete: When did the server update?
CS Channelle: It updates as soon as it receives the info from the servers but there can be delays with the data sometimes.
fracilete: When did it update?
fracilete: Hello?
fracilete: Are you still there?
CS Channelle: unfortunately we cannot check that as software updates once it recieved the information from our server.
fracilete: So why is my history missing?
fracilete: Can I speak to the manager please.
CS Channelle: Also if you are disconnected near the end of a hand or session, they might miss the hand history update.
fracilete: Can I speak with the manager please>
CS Channelle: unfortunately there was no available supervisor as of the moment.
fracilete: I can hold
fracilete: Please transfer the chat when the supervisor is available.
CS Channelle: they are currently on a meeting, but will be available once the meeting was over.
fracilete: What time will the meeting be over?
CS Channelle: you can contact us back. for the available supervisor
fracilete: When do they leave the office?
CS Channelle: you can contact us back affet an hour
fracilete: Okay, thank you
CS Channelle: no problem
CS Channelle: Do you have any other questions that I can help you with?
fracilete: No thanks
CS Channelle: Please do not hesitate to contact us if you have any further enquiries.
CS Channelle: Have a Nice Day!
CS Channelle: Good Bye!
Chat InformationChat session has been terminated by the site operator